Email-Not surprising, the most familiar of the tools. The tips for e-mail productivity were good reminders.
Instant messaging-Interesting articles. This is used at our reference desk but may be an under used service. Interesting quote from Karen Wenk, science digital initiatives librarian, Rutgers University, "We are able to talk about things that we would hesitate to say in an email," she notes. "Office politics and more 'feeling' type of things are best said without the thought of an everlasting email trail." (smile)
Text messaging-As mentioned in the article, this may be a good tool for reserve notices..but don't patron's pay for every text message? This might create a bit of bad PR.
Web conferencing-One of the most beneficial bits of technology in my mind. Save travel time, save gasoline, learn without hassle.
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